Return, Refund & HVAC Installation Policy

At Saving Energy Canada, customer satisfaction and long-term system reliability are important to us. We are committed to providing transparent service, professional installation, and responsive customer support across Ontario.

Return Eligibility: Eligible products may be returned within 10 days of purchase if:

  • The item arrives damaged, defective, or materially different from the product description

  • The return request is submitted within 10 days of delivery

  • The product is unused, uninstalled, and returned in its original packaging with all accessories, manuals, and components included

To protect product quality and safety, installed or used HVAC equipment does not qualify for standard product returns unless confirmed defective upon professional inspection.

HVAC Equipment & Installation Policy: HVAC systems and equipment that have been professionally installed are considered final installation-based purchases and cannot be returned as standard product returns. However, Saving Energy Canada stands behind every installation with comprehensive warranty coverage and ongoing operational support.

If you experience any issue with your installed equipment:

  • Email us at contact@savingenergycanada.ca

  • Call +1 905-490-8071

  • Our support team will arrange a service visit as quickly as possible, typically within 24–48 business hours.

Free Return Shipping Saving Energy Canada provides free return shipping for approved returns involving:

  • Damaged products before installation

  • Defective products before installation

  • Incorrect items received

For approved eligible returns, our team will arrange local pickup or provide prepaid return instructions at no additional cost.

Refunds & Replacements Once the returned product has been received and inspected, we will notify you regarding approval status. Depending on product availability and customer preference, we offer:

  • Replacement Product: A replacement item will be deployed and delivered at no additional cost for approved damaged or defective products.

  • Refund: Approved refunds will be issued to the original payment method within approximately 5–7 business days after inspection and approval. All approved refunds will include the baseline product cost and the full 13% Ontario HST originally calculated at checkout.

Order Cancellations Orders cancelled before installation or equipment shipment qualify for a full refund if the cancellation request is submitted within 24 hours of placing the order.

Non-Returnable Items: The following items are non-returnable unless they arrive defective or damaged before installation:

  • Professionally installed HVAC systems

  • Used, unsealed, or modified equipment

  • Special-order custom parts

  • Clearance or final-sale items

  • Products damaged due to customer misuse or unauthorized third-party modifications

Order Support: If you have questions regarding your order, installation parameters, warranty coverage, or returns, please get in touch with our customer support team: Email: contact@savingenergycanada.ca

Phone: +1 905-490-8071